Welcome to kivorra.com. These terms explain the basic rules for browsing the 𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ website, using its features, and submitting content.

For purchases, payments, shipping, and after-sales support, please also review our Terms and Conditions and the relevant policies. Our Privacy Policy explains how personal information is handled.

1. Website Operator

𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ is owned and operated by Shanghai Shiguangxian Multimedia Network Technology Co., Ltd.

Website: kivorra.com
Business Address: Building J, No. 988 Jingtang Road, Jiading District, Shanghai
Email: service@kivorra.com
Phone: +86 131 6375 2356

2. Browsing and Using the Website

You may use this website to explore bedding, pillows, cushions, and blankets, review product information and styling ideas, shop through available features, and contact customer support.

When using features involving contracts, payments, or personal information, you must have the capacity required by applicable law or act with the necessary authorization. Please provide accurate information and respect the rights of other users, our staff, and third parties.

3. Product Displays and Styling Content

Product images, styled settings, descriptions, and care content are intended to help you understand our products and how they may be used.

Lifestyle images may also feature furniture, decorative accessories, or other bedding. Your purchase includes only the items specified on the product page for your selected style. Screen settings, lighting, and the direction of fabric fibers may affect color appearance. This does not remove our responsibility for incorrect items or products that differ significantly from their descriptions.

General styling or care articles do not replace product-specific instructions and care labels. If you are unsure about any differences, contact us before proceeding.

4. Website Content and Intellectual Property

Brand marks, page designs, original text, images, and other content on this website belong to the operator or the relevant rights holders, or are used under lawful authorization. These rights are protected by applicable law.

You may browse pages, save order records, and share product links for personal, noncommercial shopping purposes within the limits permitted by law.

Without permission from the relevant rights holder, you may not use website content to impersonate the brand, copy the store, create misleading advertisements, or otherwise infringe anyone’s rights. These terms do not restrict lawful quotation, fair use, or other exceptions provided by applicable law.

5. Reviews, Photos, and Other Submissions

Where the website offers reviews or content submission features, submit only content you have the right to share, and make sure reviews reflect genuine experiences.

Do not include the following in reviews, photos, or messages:

• Fabricated purchase experiences or misleading statements.

• Another person’s contact details, identification documents, or payment information.

• Images, text, or other works used without authorization.

• Harassment, threats, discriminatory or unlawful content, or unrelated advertising.

By voluntarily submitting content through a public review feature, you allow us to display, store, and make formatting adjustments that preserve its meaning to the extent necessary to provide that feature. Ownership of your content does not transfer to us.

Where required, we will obtain separate permission before using reviews or photos in advertising, promotions, or other contexts beyond the public review feature. Sending customer support emails or product issue photos does not, by itself, constitute consent to their use in public marketing.

We may review and take appropriate action on content suspected of being unlawful, privacy-infringing, infringing intellectual property rights, spam, or otherwise in breach of these terms. A negative opinion alone does not make a review a violation.

6. Account and Access Security

If account features are available, keep your login credentials secure and avoid sharing them with unauthorized people.

Contact us promptly if you notice unusual logins, unauthorized activity, or suspected phishing. We will help investigate as appropriate and will not ask you to email account passwords, payment passwords, or verification codes.

When using a shared device, sign out after your session and avoid saving sensitive information on public devices.

7. Protecting Website Operations

You must not:

• Upload malicious software or attempt to bypass security or access controls.

• Access another user’s account or system data without authorization.

• Disrupt services through excessive requests, automated abuse, or similar activity.

• Impersonate the brand, customer support, other customers, or third-party organizations.

• Use the website for fraud, infringement, or other unlawful activities.

• Abuse website features through fraudulent transactions, falsified information, or other means.

Where we have reasonable grounds to suspect such activity, we may impose necessary and proportionate restrictions. These measures do not release us from shipping, refund, or other legal obligations relating to orders for which payment has been received.

8. Third-Party Links and Services

The website may link to third-party websites or services for payments, shipment tracking, or other functions.

Third-party features and information handling are governed by their own terms and privacy policies. Check the link and provider’s details before using their services.

Using a third-party service does not mean you waive your legal rights relating to an order from our store. You may still contact us about matters for which we are responsible.

9. Maintenance and Information Corrections

The website may be temporarily unavailable because of maintenance, updates, network failures, or other technical issues. Features may also change.

If we discover errors in product information, prices, inventory, or links, we will review and correct them. Material changes affecting an order already submitted will be discussed with you under our Terms and Conditions. Editing a webpage alone does not mean you have accepted new purchase terms.

Temporary website unavailability does not automatically end our obligations for existing orders. You may continue to contact our support email about orders and after-sales assistance.

10. Liability and Consumer Rights

We take reasonable steps to maintain the website and keep product information and features accurate and available. However, we cannot guarantee uninterrupted access or a website entirely free of technical errors.

These terms do not exclude or limit liability that cannot lawfully be excluded or limited. They do not affect your legal rights concerning inaccurate descriptions, defective products, order fulfillment, or personal information processing.

11. Updates and Contact

We may update these terms as website features, business arrangements, or applicable requirements change. Updates will be published on this website. For material changes, we will provide notice as required by applicable law.

Updates will not retroactively reduce consumer rights relating to existing orders. If you have questions about how these terms relate to a policy governing a particular purchase, contact us. We will address the matter according to applicable law and the relevant transaction information.

To report a website issue, suspected infringement, or unusual activity, email service@kivorra.com with the relevant page link and a description.

𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ — A soft place to come home to, every day.