These terms apply to purchases of 𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ products through kivorra.com, including ordering, payment, order processing, delivery, and after-sales support.

1. Who You Are Purchasing From

Trade Name: 𝗞𝗶𝘃𝗼𝗿𝗿𝗮™
Legal Company Name and Operator: Shanghai Shiguangxian Multimedia Network Technology Co., Ltd.
Owner: He Wei
Business Address: Building J, No. 988 Jingtang Road, Jiading District, Shanghai
Customer Support Email: service@kivorra.com
Phone: +86 131 6375 2356
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ is owned and operated by Shanghai Shiguangxian Multimedia Network Technology Co., Ltd., which is responsible for product sales and related order services through this website.

2. Details to Check Before Ordering

You must have the legal capacity required under applicable law to enter into a purchase agreement and provide accurate, complete contact, billing, and shipping information.

Review the dimensions, materials, styles, sales units, and included items described on the product page:

• Four-piece bedding sets: Each includes one duvet cover, two pillowcases, and one flat sheet. Duvet inserts and pillow inserts are not included.

• Pillows and cushions: Filling is included; these products are not sold as empty covers.

• Rabbit-fur-inspired plush products: These use synthetic fibers that imitate the texture of rabbit fur and contain no real rabbit fur.

Specific dimensions, fiber composition, and care requirements are provided on the relevant product page and product label. Furniture, additional bedding, and decorative accessories shown in lifestyle photos are not included unless expressly listed as part of the purchase.

3. Order Submission and Confirmation

Before submitting your order, you can review and adjust the products, quantities, shipping information, and delivery options in your cart and at checkout.

An order confirmation email acknowledges that our system has received your order and provides a transaction record. If we identify a payment issue, insufficient stock, an undeliverable address, or an obvious error in product information, we will contact you to explain the situation and available options.

We will obtain your agreement before changing the product, price, or other material purchase terms. You may decline a proposed change. If we cannot fulfill the affected portion of your order or reach an agreement on a change, we will cancel that portion and refund the corresponding payment.

4. Prices, Shipping Charges, and Payment

Product prices, applicable discounts, checkout currency, shipping charges, and the order total are shown before you confirm payment.

Shipping charges are calculated at checkout based on your delivery address and selected shipping method. Import duties and customs clearance fees associated with your order are included in the checkout total and do not need to be paid again upon delivery.

Use a payment method available at checkout. Currency conversion or cross-border transaction fees resulting from your payment account’s currency are determined by your card issuer or payment provider under its own terms.

For failed payments, pending transactions, or duplicate charges, review our Payment & Security page or contact us for assistance.

5. Order Changes and Cancellations

To request a change to a style, quantity, or shipping address, or to cancel an order, email us as soon as possible with your order number and request.

Whether we can accommodate your request depends on the order’s processing, packing, or shipping stage and whether the relevant operations can be stopped. We will review the request and confirm the outcome. Submitting a request does not mean a change or cancellation has been completed.

If your order has shipped and cannot be intercepted, we may be unable to process it as a pre-shipment cancellation. You may still request assistance under our Return & Refund Policy. This does not exclude claims involving damaged or incorrect items or other issues for which we are responsible.

If a change involves a price difference or actual additional delivery costs, we will explain these and obtain your agreement before proceeding.

6. Shipping and Delivery

Orders ship from China within 5 business days after payment is confirmed. Estimated transit time after dispatch is 5–20 business days. Under normal circumstances, the estimated total time from payment confirmation to delivery is 5–25 business days.

Business days generally mean Monday through Friday, excluding public holidays affecting order dispatch, transit, or delivery.

We offer worldwide shipping, subject to destination restrictions and available shipping methods shown at checkout. Tracking information is provided by email after dispatch.

Estimated timeframes are not guaranteed delivery dates. If your order is delayed, appears lost, or shows “Delivered” but has not been received, we will help investigate and provide an appropriate resolution. We will not automatically deny our responsibilities simply because a package has been handed to the carrier or tracking shows “Delivered.” Please review our Shipping Policy for details.

7. Product Descriptions, Variations, and Quality Issues

Lighting, screen settings, and the direction of plush fibers may affect how colors appear. However, this does not remove our responsibility to address an incorrect color or style, or an item that differs significantly from its description.

If an item arrives damaged, incomplete, incorrect, or significantly different from its description, keep the item and packaging and contact us with your order number, an explanation, and relevant photos. A video may be helpful where needed, but not having an unboxing video will not automatically disqualify your claim.

Based on our review, we will offer an appropriate reshipment, replacement, refund, or return solution. You will not be charged additional costs to resolve issues caused by our error or shipping damage.

8. Returns and Refunds

Return request deadlines, item condition requirements, return procedures, shipping cost responsibilities, and refund processing times are set out in our Return & Refund Policy. That policy should remain consistent with these terms, our FAQ, and relevant product page information.

Contact our support email before returning an item, and use the return address and instructions we confirm. Our business address is not the default return address.

Preference-based returns and claims involving damage, incorrect items, or significant differences from the description are handled under their respective conditions. No policy limits consumer rights that cannot be excluded under applicable law.

9. Product Use and Care

Use, clean, and store products according to their intended purpose and care labels. Different fabrics, fillings, and decorative details may require different care methods.

Damage caused by improper cleaning, misuse, or external force may not constitute a product defect. We will assess the circumstances and will not automatically reject a valid claim involving an existing defect solely because the product has been unpacked, washed, or used.

10. Personal Information and Order Communications

Personal information needed to process your order is handled according to our Privacy Policy.

Keep the email address and phone number provided at checkout available so you can receive order, delivery, and support updates. When reviewing a payment issue, our support team will not ask you to email your full payment card number, card security code, payment password, or verification codes.

11. Disputes and Problem Resolution

If you have concerns about an order amount, delivery, product condition, or support outcome, email us your order number, an explanation of the circumstances, and relevant supporting information. We will review the matter and discuss a resolution with you.

You may also seek assistance through your payment provider, a consumer protection authority, or another competent body under applicable law. Contacting us or participating in an initial review does not limit your legal rights.

12. Updates and Application of These Terms

We may update these terms as our business arrangements or applicable requirements change. Updated terms will be published on this website and generally apply to orders submitted after the update. Unless required by applicable law or otherwise agreed, updates will not retroactively reduce consumer rights relating to an existing purchase agreement.

If any provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. These terms do not exclude or limit any liability or consumer rights that cannot lawfully be excluded or limited.

𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ — A soft place to come home to, every day.