Last Updated: October 15, 2026

When you browse 𝗞𝗶𝘃𝗼𝗿𝗿𝗮™, shop for bedding, place an order, or contact customer support, you may provide us with personal information. This policy explains how that information is collected, used, shared, and protected, and how you can submit privacy-related requests.

This policy applies to kivorra.com and information processing related to shopping and customer support through this website.

1. Who Is Responsible for Your Information?

𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ is owned and operated by Shanghai Shiguangxian Multimedia Network Technology Co., Ltd., which is responsible for processing personal information in connection with this website’s business activities.

Business Address: Building J, No. 988 Jingtang Road, Jiading District, Shanghai
Privacy Contact Email: service@kivorra.com
Phone: +86 131 6375 2356

Please contact us using these details if you have questions about this policy or how your personal information is used.

2. Information We Collect

Information You Provide

Depending on the features you use, we may collect:

• Contact and delivery details: Your name, email address, phone number, shipping address, and billing address.

• Order information: Products purchased, selected styles, quantities, order amounts, order numbers, and return or exchange records.

• Account information: Account details and related settings, if you choose to use an account feature available on our website.

• Customer support information: Your questions, correspondence, and photos or videos submitted to explain incorrect items, damage, or other product issues.

• Subscription information: Your email address and subscription preferences, if you choose to receive marketing emails.

Please provide only the information needed to handle your request. When submitting photos for a product issue, avoid including unrelated people, identification documents, home address labels, or other private details.

Payment-Related Information

During checkout, payment providers process the payment details needed to complete your transaction. We may receive payment status, transaction reference numbers, and limited payment method information to confirm orders, reconcile payments, and process refunds.

Do not email us your full payment card number, card security code, payment password, or verification codes.

Information Generated When You Use the Website

Our website and related technology services may collect your IP address, browser type, device information, pages visited, visit times, referring pages, and interaction records. This information may be used to operate the website, troubleshoot errors, protect transactions, and, where applicable, analyze website usage.

3. How We Use Your Information

We use relevant information as needed to:

• Create, confirm, and process orders.

• Arrange delivery, send shipping updates, and handle delivery issues.

• Answer product questions and process returns, refunds, and other support requests.

• Provide account features you choose to use.

• Identify unusual transactions and protect our website, customers, and business.

• Improve browsing, product presentation, and checkout.

• Send marketing communications where we have the necessary consent or another applicable basis.

• Meet applicable accounting, tax, recordkeeping, and other legal obligations, and resolve disputes.

Where applicable law requires a legal basis for processing, we rely on contract performance, steps taken before entering into a contract, legal obligations, your consent, or legitimate interests permitted by applicable law. Where processing relies on consent, you may withdraw that consent in accordance with applicable law.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to remember cart contents, maintain sessions, save preferences, and support website security and checkout.

Nonessential technologies used for analytics or advertising will be used with your consent where required by applicable law.

You can manage or delete cookies through your browser settings. Where our website provides a cookie preference tool, you can also use it to adjust your choices. Restricting necessary cookies may affect cart, login, or checkout functions.

5. When We Share Information

We provide necessary information to the following categories of recipients only as relevant to the purposes described:

• E-commerce platforms and technology providers: To support store hosting, system operation, maintenance, and necessary data processing.

• Payment providers: To complete payments, review transactions, and process refunds.

• Fulfillment and logistics partners: To process orders, arrange shipping, deliver packages, and address delivery issues.

• Customer support and communication providers: To handle inquiries, send order notifications, and manage correspondence.

• Analytics or marketing providers: Only where these services are enabled and applicable notice, consent, and opt-out requirements are met.

• Authorities and professional advisers: Where necessary to meet legal obligations, resolve disputes, or protect lawful rights and interests.

If our business undergoes a merger, acquisition, or asset transfer, personal information may be transferred as part of the relevant business. We will apply safeguards and provide notices as required by applicable law.

Purchasing a particular bedding style does not require you to provide unrelated health information or other sensitive information.

6. International Processing

Our operating company is located in China. Providers involved in website operation, payments, and international delivery may also be located outside your country or region, so your information may be processed in other jurisdictions.

Where information is transferred internationally, we will implement safeguards required by applicable law. Where specific notices, consent, or other procedures are required, we will follow those requirements.

7. How Long We Keep Information

Retention periods depend on the purpose of the information, order status, customer support needs, dispute resolution, and applicable recordkeeping requirements.

For example, order and transaction records may need to be retained after an order is completed to handle refunds, financial records, or disputes. Customer support attachments are retained according to the needs of the relevant matter. When information is no longer needed and there is no applicable basis for keeping it, we will take steps such as deletion or anonymization.

8. Your Choices and Rights

Depending on the laws that apply where you live, you may have the right to:

• Request access to or a copy of your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restrictions on, or object to, certain processing.

• Request data portability where applicable.

• Withdraw consent previously provided.

• Opt out of activities defined by applicable law as the sale or sharing of personal information or targeted advertising.

• Complain to a competent data protection authority or, where applicable, appeal a decision about your request.

To submit a request, email service@kivorra.com with “Privacy Request” in the subject line.

We may need to verify your identity in a proportionate manner to prevent information from being disclosed to an unauthorized person. Please do not send identification documents unless requested. If identity verification is necessary, we will explain why and what information is needed.

Some information may not be eligible for immediate deletion because of legal obligations, outstanding orders, or dispute resolution needs. We will explain the outcome and relevant limitations as required by applicable law.

9. Marketing Emails and Order Notifications

If you subscribe to marketing emails, you can unsubscribe using the instructions in those emails or by contacting our support email.

After you unsubscribe from marketing, we may continue sending necessary messages directly related to your orders, deliveries, refunds, or account security.

10. Children’s Information

Our website is intended for users who have the capacity to shop and enter into contracts under applicable law. It is not directed at children.

If you believe a minor has provided personal information without the necessary authorization, please contact us. We will review the matter and take appropriate action under applicable requirements.

11. Information Security and External Links

We take reasonable technical and organizational measures appropriate to the nature of the information and the risks involved to reduce unauthorized access, disclosure, loss, or misuse. However, no internet transmission or electronic storage method can guarantee absolute security.

If you follow a link from our website to a third-party website or service, that party’s privacy policy governs its information processing. Please review its policy before submitting information.

12. Policy Updates and Contact Details

We may update this policy as our business processes, technology services, or applicable requirements change. The updated version will be posted on this page with a revised date at the top. For material changes, we will provide additional notice or obtain consent where required.

For questions or to exercise your rights, please contact:

Shanghai Shiguangxian Multimedia Network Technology Co., Ltd.
Email: service@kivorra.com
Phone: +86 131 6375 2356
Business Address: Building J, No. 988 Jingtang Road, Jiading District, Shanghai

𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ — A soft place to come home to, every day.