Let’s talk about
the comforts
of home.
Need to check a bedding size, learn more about a cushion, or ask how to care for a throw? Send us your questions. If you have already placed an order, you can also reach us using the email address or phone number above for order updates and assistance.
a little note goes a long way.
A few details
before you settle in.
The right bedding depends on your space and everyday habits. If a product page leaves you with questions, let us know which item you are considering and what you would like to confirm, such as:
- Bedding dimensions, the number of pieces, and exactly what the set includes.
- Pillow or cushion dimensions and whether filling or an insert is included.
- Blanket materials, dimensions, and available styles.
- Specific instructions on a product’s care label or care guide.
Please include the product name or page link so we can identify the correct item. For sizing questions, include your actual measurements and the units used.
Our four-piece bedding sets include one duvet cover, two pillowcases, and one flat sheet. Our pillows and cushions include filling.
Already placed
an order?
To help us locate your order, please provide your order number, the name and email address used at checkout , and a brief description of your request.
Please keep private payment details out of your message.
What can we
help with?
one thing at a time...
Order changes or cancellations
Contact us as soon as possible if you need to update your shipping details, change your order, or request a cancellation. We will check its processing and shipping status, then explain whether your request can be accommodated and what happens next. A submitted request does not mean a change or cancellation has been completed; please wait for our confirmation.
Shipping updates or delivery issues
If tracking has not updated for an extended period, your package is past its estimated delivery window, or tracking shows “Delivered” but you have not received it, please send your order number, tracking number, and details of the issue. We will review the delivery records, contact the carrier when necessary, and help resolve the issue based on the findings.
Damaged, incorrect, or significantly misdescribed items
Please keep the item and its packaging, and provide photos showing the issue. You may also include a video where helpful. Depending on the circumstances, we will offer an appropriate reshipment, replacement, refund, or return solution. Resolving an issue caused by our error will not involve additional charges to you.
Returns and refunds
Please contact our support email first to request a return or refund. We will explain the applicable conditions, information needed, and next steps under our Return & Refund Policy. If an item needs to be returned, follow the address and instructions confirmed by our support team.
Help us direct
your email.
You can use one of these subject lines to help us identify your request.
- Product Question | Product Name
- Order Change or Cancellation | Order Number
- Shipping Inquiry | Order Number
- Product Issue or Return Request | Order Number
Whenever possible, reply within the same email thread so we can keep the relevant details together. Please do not email your full payment card number, payment password, or verification codes. We will never ask you to provide this information.
Response hours
& address information.
We handle inquiries during our published customer service hours. If your request requires further checks on product information, your order, or shipping, we will explain the next steps in our reply.
The business address above identifies our operating company and is not the default return address. Before sending a return, please contact us for the appropriate return address and instructions to avoid sending your package to a location that cannot accept it.