Whether you are choosing a bedding set or adding a throw to your couch, payment is the final step in bringing your selection home. This page explains how to review charges, check your payment status, and protect your payment information when shopping with 𝗞𝗶𝘃𝗼𝗿𝗿𝗮™.

Review Your Order Before Paying

Before checking out, confirm your selected styles, sizes, quantities, and shipping details. For four-piece bedding sets, check the individual dimensions of the duvet cover, two pillowcases, and flat sheet. For pillows, cushions, and blankets, make sure the items in your cart match your intended selections.

Product charges, applicable discounts, shipping fees, and any taxes collected at checkout are shown in the order summary before you submit payment.

Which Payment Methods Can I Use?

Available payment methods are displayed at checkout. Options may vary depending on your location, device, and payment provider. Please refer to the choices shown for your order.

If a payment method does not appear at checkout, select another available option. Do not transfer funds to an unverified personal account or pay through a link from an unknown source.

Currency and Final Charges

Review the currency and total amount displayed at checkout before confirming payment.

If your payment account uses a different currency, your card issuer or payment provider may convert the amount and charge currency conversion or cross-border transaction fees. These charges are determined by the relevant provider. Contact them directly with any questions.

Unless expressly stated at checkout, taxes shown in your order do not necessarily include all import taxes, customs duties, or clearance fees that may apply at your destination. Please also review our Shipping Policy for the relevant arrangements.

How Do I Check My Payment Status?

After submitting payment, review the result shown on the checkout page and check your email for an order confirmation. You can also review the transaction in your payment account.

If the page reports a failure or does not return a result, check whether an order was created or a charge appeared before trying again. This can help prevent duplicate orders.

An order confirmation email records that our system has received your order. If we later identify a payment issue, inventory problem, or another issue affecting fulfillment, we will contact you to explain the next steps.

Why Might a Payment Fail?

Possible reasons include:

• Incorrect billing address, card information, or other required details.

• Insufficient funds, available credit, or payment limits.

• Restrictions on online or international transactions imposed by your card issuer.

• Incomplete verification required by your payment provider.

• An interrupted connection or temporarily unavailable payment service.

Review your details and follow the instructions displayed. For account restrictions or decline reasons, contact your card issuer or payment provider. We will not ask you to email your payment password or verification codes to resolve a failed payment.

Pending Charges and Duplicate Payments

Some payment methods may initially show a pending transaction or authorization hold. This does not necessarily mean payment has been completed. The transaction status and release timing depend on your card issuer or payment provider.

If you notice a possible duplicate charge, email us your order number, transaction date, amount, and payment method. Where needed, you may provide a transaction screenshot with sensitive details concealed. We will review the order and payment records and help arrange an appropriate refund if duplicate payment is confirmed.

Payment Verification and Information Protection

Your card issuer or payment provider may require additional verification during checkout. Complete these steps only within the checkout process you initiated or on the relevant provider’s official verification page.

When contacting 𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ support, do not send:

• Your full payment card number.

• Your card security code (CVV/CVC).

• Bank account or payment account passwords.

• Text message verification codes or one-time authentication codes.

If you provide screenshots, conceal account and identity details that are unrelated to your inquiry. Please review our Privacy Policy for information about personal data collection, use, and your related rights.

Refunds and Payment Disputes

Eligible refunds are handled according to our Return & Refund Policy. Refunds are generally issued to the original payment method. If that method cannot receive a refund, we will discuss a workable alternative with you and complete any necessary verification.

If you have questions about a charge or order total, you can contact us for clarification. You may also seek assistance from your card issuer or payment provider under applicable law. Contacting us does not limit those rights.

Need Help with a Payment?

Email service@kivorra.com with your order number, if available, the transaction date, amount, and a description of the issue. We will review the relevant order and payment records to assist you.

𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ — A soft place to come home to, every day.