From bedding sizes and blanket care to orders and delivery, here are answers to common questions about shopping with 𝗞𝗶𝘃𝗼𝗿𝗿𝗮™.
Choosing Textiles for Your Space
What does 𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ offer?
Our collection includes four-piece bedding sets, pillows and cushions, and throw blankets. Explore cotton gauze and jacquard textures, floral and plaid patterns, embroidered details, and playful cat shapes to bring your favorite colors and textures into your bedroom and lounging spaces.
What is included in a four-piece bedding set? Does it include a comforter insert?
Each four-piece bedding set includes one duvet cover, two pillowcases, and one flat sheet. Duvet inserts and pillow inserts are not included.
Before ordering, check the dimensions listed for each piece to make sure they fit your existing bedding.
How do I choose the right bedding size?
Measure your duvet insert, pillows, and mattress, then compare those measurements with the dimensions listed on the product page. Our four-piece sets include a flat sheet rather than a fitted sheet, so consider how much fabric you prefer along the sides and foot of your bed.
Size names such as Twin, Full, Queen, and King can vary between regions and brands. Always use the actual measurements and units as your guide.
Do pillows and cushions include filling?
Yes. Our pillows and cushions include filling; they are not sold as empty covers. There is no need to purchase filling separately.
Check the individual product description for dimensions, outer fabric, and filling details.
How do I choose a headboard cushion size?
Measure the width and available height of the area where you plan to place it. Allow space for your bed frame, headboard, and existing pillows.
For use as a backrest, position the cushion against a stable headboard or wall so it has a secure surface behind it.
Does “rabbit plush” mean real rabbit fur?
No. This material is synthetic plush made to imitate the soft, fine texture of rabbit fur. It contains no real rabbit fur.
Descriptions such as “rabbit-fur-inspired synthetic plush” refer to its texture and appearance, not an animal-derived material. Check the product description or label for the specific fiber composition.
Are the furniture, stuffed animals, and other accessories in the photos included?
Lifestyle photos show ways to style the product. Your purchase includes only the items identified in the product description. Furniture, additional bedding, and decorative accessories are not included unless expressly listed.
Will the color look exactly like the photos?
Lighting, screen settings, and the direction of plush fibers can affect how a color appears. The same plush fabric may look lighter or darker from different angles.
If you receive the wrong color or style, or an item that differs significantly from its description, please contact us so we can review the issue.
Cleaning, Storage, and Everyday Care
Is all bedding and every blanket machine washable?
Care requirements vary by fabric, filling, and decorative details. Always follow the product’s care label.
Items with embroidery, bows, sculpted shapes, or plush surfaces may need particular washing and drying methods. If you cannot find the care instructions, contact us before cleaning.
Should I wash an item before using it?
For washable textiles that come into direct contact with your skin, you may wish to wash them according to the care label after checking that you received the correct item in good condition. Products that require special care should be treated according to their instructions.
If you are considering a return, review the return conditions and contact us first. Washing or using an item may affect eligibility for a preference-based return, but it does not automatically rule out a valid claim involving a product defect.
How should I store plush blankets and cushions?
Make sure the item is completely dry before storing it in a clean, dry, well-ventilated place. Avoid prolonged exposure to moisture and contact with objects that could snag the fabric or decorative details.
Follow any product-specific instructions for folding, compression, and reshaping.
Placing and Updating an Order
Where can I see the available payment methods?
The checkout page displays the payment methods available for your order. Options may vary by delivery destination and payment provider, so please refer to the choices shown at checkout.
Can I change my address or cancel an order?
Email service@kivorra.com as soon as possible with your order number and request.
Whether we can make the change or cancel the order depends on its processing and shipping status. We will check and reply with confirmation. Submitting a request does not mean the change or cancellation has been completed.
Why haven’t I received an order confirmation email?
Check your spam and promotions folders, and confirm that the email address entered at checkout was correct.
If you still cannot find the confirmation, contact us with the name and email address used for your order and any available payment reference. Do not send your full payment card number, payment password, or verification codes.
Shipping and Package Tracking
When will my order ship and arrive? How much does shipping cost?
Please review our Shipping Policy for order processing times, shipping origin, estimated transit times, delivery destinations, and shipping charges. Check the shipping information displayed at checkout as well.
Order processing and transit after dispatch are separate stages. Any special arrangements affecting the estimated arrival time will be explained on the relevant page or in communications about your order.
How do I track my package?
Use the tracking information provided in your shipping notification email. If you have not received the notification or the tracking link does not work, contact us with your order number.
What if tracking has stopped updating, or says “Delivered” but my package hasn’t arrived?
Send us your order number, tracking number, and details of the issue.
If tracking shows “Delivered,” you can also check your entrance, mailroom, or building’s package collection area and ask whether someone in your household accepted it.
We will review the delivery records, contact the carrier when necessary, and help resolve the issue based on the findings. A “Delivered” tracking status does not automatically close our review of your concern.
Product Issues, Returns, and Refunds
What should I do if an item arrives damaged, incorrect, or significantly different from its description?
Keep the item and its packaging, then email us your order number, a description of the issue, and relevant photos. You may also provide a video where helpful.
Depending on the circumstances, we will offer an appropriate reshipment, replacement, refund, or return solution. You will not be charged additional costs to resolve an issue caused by our error.
Can I return an item if I don’t like the style?
Review our Return & Refund Policy for the return request window, item condition requirements, and shipping cost arrangements, then contact our support email to submit a request.
Include your order number, the item you wish to return, and the reason. If a return is required, we will provide the appropriate address and instructions. Please do not send returns directly to our business address.
Where will my refund be sent, and when will it arrive?
Approved refunds will be processed using the method and timeframe stated in our Return & Refund Policy.
After we issue a refund, your payment provider or bank may need additional time to post it to your account. If it has not arrived after the timeframe provided, contact us for assistance.
How can I get help with another question?
Customer Support Email: service@kivorra.com
Phone: +86 131 6375 2356
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
For product questions, include the product name or page link. For order inquiries, provide your order number so we can locate the relevant details.
𝗞𝗶𝘃𝗼𝗿𝗿𝗮™ — A soft place to come home to, every day.